1 reviews | Active since Aug 2019
NOT INTERESTED IN THE LITTLE PEOPLE
Wanna know why you lost a customer to FNB today? A card. You lost me, as a potential Client, because of A. Friggin'. Card. And also, your Consultant was not very helpful either. I opened an ABSA Savings Account Online- very quick, very easy, very convenient. Now all I had to do was submit the originals of the Documents I sent via email, get my Card, deposit my Opening Balance fee and viola. Right? Wrong. I ended up with said Consultant. She clearly was in no mood to help me. She wasn't rude per se, but it was quite obvious that she had better places to be (the canteena, perhaps?) After curtly informing me that I would have to wait for TWO DAYS for my Card, I finally lost it. I demanded that she cancel the whole process, delete the account I had made, and s**** my name from ABSA's records forever. From there in a moment of pure spite, I stormed into FNB.
It really is a pity, since MARIANA CHOMSE from that same Branch really did a lot of effort to recruit me to your Bank.
I recommend that you check your staff that don't wear their name badges- in my experience, those are the ones who cause trouble. They deliberately don't wear their badges so that they can't be called out by name in the event of complaints.
It really is a pity, since MARIANA CHOMSE from that same Branch really did a lot of effort to recruit me to your Bank.
I recommend that you check your staff that don't wear their name badges- in my experience, those are the ones who cause trouble. They deliberately don't wear their badges so that they can't be called out by name in the event of complaints.