1 reviews | Active since Mar 2009
NOT IMPRESSED AT ALL!
<p>I have had my Absa Credit Card for years and never once have I received a call to pay, I am totally disgusted and embarrassed to say the least!!! I pay it ALWAYS on the 20th of the month, check back for the past 5 years or more if you wish. I received my statement TODAY via e-mail which is up until 19 July and the due date for payment is 15 August 2016. I received a call from Faith to say that my payment is late, it is NOT I told her I will be paying tomorrow like I always do and she said but the 15th is past IT IS NOT the amount due is required by 15 AUGUST 2016 so what on earth is her problem, I am not impressed to be embarrassed when my payment is NOT LATE unless she is working on a different calendar to me we are now on 19 July and no where near 15 AUGUST yet!!!!!!!!!!!! PLEASE DO NOT WASTE A TELEPHONE CALL ONE DAY BEFORE MY PAYMENT IS NORMALLY MADE. I would appreciate an apology from Faith, how very unprofessional to tell me my payment is late when I got my statement today, due date 15 August 2016 for payment and she kept insisting it is late. Please will you inform your staff to check payment dates before embarrassing clients!!!!!!!! Please acknowledge receipt of this complaint - thank you.</p>
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
