NOT IMPRESSED

I received a debicheck request for a company and didnt approve it after realizing that the company was not who i thought they were, I never accepted the Debicheck but it was approved nonetheless as i received an sms confirmation , immediately i disputed on my banking app, (when you click dispute... ABSA gets an email) , ABSA did nothing, now this company is debiting money from my account without my consent, i logged a complaint with the CEO line and was told to go to the branch as the debicheck will be refunded and suspended, i get to the branch and I'm told i was given wrong information by absa complaints line, and what irritates me is that the Disputes i sent on this debicheck are only getting attention now !! that i have logged a ceo line complaint, its only now im getting emails and sms that this debicheck is suspended, had they attended to this in August and advised me properly , i would not be in the mess i now find myself in ,its very upsetting to send a request to the bank and see that its only being attended to just because i made noise about it and because I have now suffered a loss, I don't feel protected as an absa customer , from the first time i received this debicheck i sent a dispute that i never approved this debicheck so why would they allow this company to take money from my account ? If i dispute a debicheck why allow it to debit again, twice in one month even ?