Not identified not verified-hard hold account

I opened a personal account on the 18th March 2024 with all my Fica documents and even downloaded the Absa app which showed the account active. On the 24th April 2024 I received funds from my switching of my bond from Fnb to Absa. As I tried to do payments the error I got was NOT IDENTIFIED NOT VERIFIED. I called the call center and was told about Fica and account on hard hold on which I was not informed about at all. They said they will call in an hour to give feedback nothing happened no call. I went to the branch for assistance with my Fica document only to find out the physical address was captured incorrectly at inception of the opening of account. I gave them the correct proof of residence and was told within few hours it will be resolved, which today morning it wasn't. I went again to the branch 2nd time for assistance and was told it wasn't done . I gave them the fica document again to do the Fica check. The lady said it takes 6hrs to he fixed turnaround time and I was there 11am. I tried after 6pm and even now 11pm it's still giving me the error NOT IDENTIFIED NOT VERIFIED. This is ridiculous, I need to use the money to help my family but I can't use it. What's funny is money can go in and somehow doesn't want to be released. I moved my home loan for a reason buy if this is the treatment I'm getting in the first month I will take my home loan and life insurances elsewhere.