mR
myburgh R

1 reviews | Active since Feb 2014

06 Oct 2020, 13:38

not helpful to ppl in crisis and not wanting prospective new clients

I requested as follows - I hope all is well

"I have a very urgent request for assistance. I am applying for exemption of school fees for my 2 children and require a document stamped by the branches stating that i do not have a account with the banks. unfortunately due to the lockdown and current situation with transport and unable to get to the branches I cannot get said stamps. Without this My children will not be advanced to the next grade.

I am begging please if you could possibly just send a letter on a letter to this email stating I do not have any active account with your establishment Considering Capitec's speedy response to my request and the current crisis we are under I dont see why this would be any issue for the other banks. I would hate to go onto Hello Peter and detail how unhelpful and well uncaring the banks in SA are during the pandemic.

I AM BEGGING YOU AS THIS IS A MATTER OF EXTREME URGENCY"

Standard Bank, Nedbank, Absa and Postbank just plain ignored my request.

Capitec is the only bank that not only rep**** but sent through a letter stating i do not have a account with them

0
Replies (3)
Absa
Absa's reply06 Oct 2020, 14:45
Official
Dear Myburgh
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
The reference number to your complaint is C-***4
 
Kind regards,
Rezona Louw 
Group Customer Care
mR
myburgh R's update09 Oct 2020, 06:57
Reviewer Update
Still no response from absa - truly sad
Absa
Absa's reply09 Oct 2020, 09:50
Official
Dear Myburgh
 
Thank you for your posting.

Our office will provide you with feedback by close of business today.

 
Kind regards,
Rezona Louw 
Group Customer Care