Not helpful at all. Appalling service

Hello. I have a credit card with ABSA. I was involved in a bike accident on the 7th December 2014, causing me to be temporarily disabled, which means I can not work for the time being. My wife tried to contact ABSA to tell them the situation we were in and they phoned me not seeming to willing to do anything or help even a little. on the Friday I received a phone call from a lady saying that I had been handed over, when I explained to her that I was in an accident in December she just said \oh ok". the treatment I am receiving from ABSA is appalling. """