Not helpful at all

My online banking has been down for days now, I called Absa last Thursday and I was on hold for over and hour, eventually I decided to send through an enquiry and never received feedback till today. I called again this morning only to be told they experiencing high call volumes, I sent through another enquiry today only to be told by Buhle Radebe that I need to contact the app department, I mean my query wasn't about the app, its about online. Absa is failing to assist me badly. I am even thinking of moving this account to another bank.