Not Helpful at all

<p>Firstly - money was deducted from my Credit Card - 21 JUNE 2017</p> <p>When disputing it on the 5 JULY 2017 - Nelly sent me back an email with the nessessary detail which I did. 3 emails sent for feedback and still today the issue is not sloved!</p> <p>Called the dispute centre 3 times only yo get told I must response to the email asking for Nelly to call me back.</p> <p>Very back customer services as Im not getting feedback from Nelly and the Call Centre gives me no service or help.</p>