CZ
Cebisile Z
1 reviews | Active since Apr 2023
13 Apr 2023, 12:27
Not helpful and wrong advice
My mom phoned the Absa hepdesk asking for assistance because she can't access the banking app from her phone.
The Consultant told her that it is because she does not have data, to she must buy data. From what I know with the Absa banking app, you don't need data or wifi as long as long as the mobile data icon is on your phone is active, which is the case. So what has changed?
My mom is a 83 year old an needs proper advice. Can someone assist with a proper advice. To mock her and say "send someone to go and buy data for you" is something else.
Her ID is ***
Her cellphone number ***
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
13 Apr 2023, 12:36Dear Cebisile Zungu,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareBasani Hlungwane
Best regards,
Absa's reply13 Apr 2023, 12:36
Official
Dear Cebisile Zungu,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareBasani Hlungwane
Best regards,
Absa's replyOfficial
13 Apr 2023, 16:01 Dear Cebisile,Please be advised that we sent you an email requesting you to please give us the error message that Prof is receiving when trying to log in to the banking app or what you see that prevents her from logging in. Kindly reply by email. Thank you.
Best regards,
Absa's reply13 Apr 2023, 16:01
Official
Dear Cebisile,Please be advised that we sent you an email requesting you to please give us the error message that Prof is receiving when trying to log in to the banking app or what you see that prevents her from logging in. Kindly reply by email. Thank you.
Best regards,
Absa's replyOfficial
13 Apr 2023, 16:14I tried Mama's line but just rang and I do not find an email address under her ID number and therefore, I rely on you to communicate with her for me so that we can get the right people to assist her. Thank you.
Best regards,
Absa's reply13 Apr 2023, 16:14
Official
I tried Mama's line but just rang and I do not find an email address under her ID number and therefore, I rely on you to communicate with her for me so that we can get the right people to assist her. Thank you.
Best regards,