hG
hen G
1 reviews | Active since Apr 2013
21 Aug 2023, 08:59
not helpful
I had vehicle finance with Absa which was passed off to their legal department, i called vehicle, they gave me 2 numbers of which 1 is constantly engaged and 1 doesn't exist. How am I supposed to resolve this if no one at Absa is able to assist me?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
21 Aug 2023, 09:52Dear Hen Gerber
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande
Absa's reply21 Aug 2023, 09:52
Official
Dear Hen Gerber
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande
hG
hen G's updateReviewer Update
21 Aug 2023, 19:23Thank you Nthabiseng, I managed to get through to Gladys who was so efficient and managed to turn my whole experience right around. I appreciate your responsiveness.
hG
hen G's update21 Aug 2023, 19:23
Reviewer Update
Thank you Nthabiseng, I managed to get through to Gladys who was so efficient and managed to turn my whole experience right around. I appreciate your responsiveness.