Not happy with the service

Hi every

My name is Nokuthula im writing on behalf of my mother Thoko Sibisi who is a pensioner she was born in 1960/09/18 She has a hospital plan with Absa bank insurance. She put a claim with Absa beginning of February she asks me to assist her do the claim as she is old ive been sending the required documents since last month. They first said the documents are not clear,i sent an email again and they said they received some but hospital claim form and hospital bill they did not receive i sent them again and didnt get back to her.I phoned to check if they received they said no they didnt. I than ask my husband to send them again and cc me on my email which done and i did receive the email that my husband also sent them since he also cc me. Three days after i my mom phoned them again still they keep on saying they did not receive documents.

I know believe they are **** , they running away from paying my mom now they telling my mom to go to the branch and submit document i dont understand what emails are for she has to go to the branch now mind you my mom is over 60 years i doesnt deserve these up and down. People pls dont trust Absa when it time to pay it a problem