Not happy with services by ABSA service provider DSV Mounties Courier

I lost my bank card last week Monday and stopped and replaced my card using the ABSA banking app and received and SMS telling me DSV would call to make an arrangement for delivery of my new card. Tuesday I missed the call from DSV and returned the call to make a delivery schedule of which I was promised my I would have received my bank card by Wednesday as it was already in Polokwane of which my card was not delivered. Thursday and Friday I followed up with them and I was told to confirm my address of delivery of which I did and was told my card would arrive two-three working days. Today I received and SMS with a reference number regarding delivery if which I followed up and once again I was told to confirm my delivery address and my card 'should' by Friday. For a service of which I thought would be convenient is turning into a full time job between the back and forth I have been doing with the service provider and should have gone to the branch instead. It can't take almost two weeks in order for me to get a replacement card. Totally ridiculous that I will have to pay for such services