NOT HAPPY WITH SERVICE

My husband and I were interested in buying a house in December 2015, the ABSA home loans specialist Jacques Du Toit advised us that i have a file opened regarding a credit card and petrol card that was not paid. I advised him that i have never had a credit card and petrol card with ABSA (I bank with FNB). He then advised that i need to contact the legal department, and that ended there with Jacques, i was shocked at his disinterest of this query. i then got in touch with the ***** department on the 8th December 2015, I received an email from Setlile Chauke on the 12th December 2015 asking fr documents, which i sent almost immediately. I followed up with Setlile on the 18th December 2015 to find out how far is my query, Setlile rep**** to me on the 4th January 2016 saying that the query is now with the Legal Department. Im not happy with the brush off attitude that i received from Jacques Du Toit and even though Setlile assisted Im not happy because I was not advised of the process, I also asked to see the application forms of these cards as well as more information.<br>