Not happy with Absa iDirect

I am really dissapointed with the service I am receiving from Absa iDirect.Last month I lost my iPhone and since I needed a piece of mind when it comes to my portable stuff.My claim was lodged more than 3 weeks ago.I am not sure if that's the correct turn around time for small claims.I spoke to Lisle's manager and to my surprise Lisle hasn't said anything.<br> <br> I was planning to also bring my car and insure it with them.What really ****es me most is that they're not saying anything.I've sent all the required documents and Lisle has gone AWOL.<br> If this is the service that Absa is giving me well I suggest that I should start looking for another insurance company.I mean I chose Absa because of it's reputation.<br> I am dissapointed with Absa.