Not happy g

I am not happy with the service of absa bank after I went to the absa different branches branches more than 3 times in December and also in January to enquire about my account and being told that my account was put on hold to avoid more charges and it can receive money and I been trying to deposit money on it just to keep it busy so last week I went to my branch and talk to my banker and she to me that Client will need to pay an amount of R2211.30 to settle the account, once settled client will need to proceed to open a new account as this account cannot be used going forward,.