Not happy

I am writing to express my extreme dissatisfaction with the service I have received regarding my credit application submitted on Saturday, 14/02/2026.

Despite being promised a follow-up call by Monday morning from branch consultant Angelo Caswell, I received no communication. I have had to call the branch numerous times today just to be asked for documents(via email) that should have been requested days ago. Furthermore, Mr. Caswell has been unavailable and is not returning my calls.

This level of negligence is unacceptable. I expect an immediate update on the status of my application and a professional standard of communication moving forward.