Not happy about the turn around time of cases escalated

I went to Absa shelly beach to deposit my rent money on the 30th of April. The ATM took the money however it said transaction unsuccessful. So I phoned the call center, they said I should visit a branch on Tuesday since Monday the 2nd of May was a public holiday. I went to to Absa Anton lembende since I work in durban to query, a case was escalated case number: C-***1. I was told the turn around time is 5 working days. My landlord doesn't want to reason with me so I had to pay another R2000 to him. Now i have some of my bills unpaid because of this issue. Can they at least put the matter urgent and if possible can the money now be transferred to my bank account.