Not happy about Absa Activate car insurance.

Hello Peter, My name is Lesiba Godfrey Xitlhabana I am a client of Absa Activate car insurance.My car got dented from hail storm by 15 October 2023, On the 17th October 2023 morning I made a call to claim I was never succeful as I was told to register online from that evrytime I call I got a new person evrytime I call. I managed to get through after a week I was asked to send photos of a car where is dented it was on the 26 th October 2023. On the 27th October the assessor came to assess the car then sent report to the insurance.I got a call frm Absa agent to collect the courtesy car so I dropped my car on the 07th Novermber thats when I collected courtesy car.From then I started to communicate with the panelbeater informing me that my bonnet needs to be ordered Overseas in Germany it was on the 15 Novermber 2023, I decided to collect my car on the 17th November since I had no guarantee when will the bonnet arrive. I returned the courtesy car. Later on the 16th December 2023 the panelbeat called to inform me that the bonnet has arrived I can bring the car.Monday the 11th of December I dropped the car again at panelbeater then they said it wil be ready by Wed the 13th On thursday the 14th he said the bonnet is painted just the boot to go. On monday the 18th December 2023 I contacted the panel beater to check if I can collect the car he said no they are painting the car which he already said its painted last week ,Today wil be polish n shine it wil be ready again by Wed the 20th of December.I checked him today what time to collect the car tomorow he stil tells me the car might be ready Thursday. I am not happy about this I don't have means of travel now its holidays I need to get home I am being given run around but every month they debit without hassel.