Not getting feedback for Credit Card application

<p>I have app**** the 15th of September for an ABSA credit card online. I have submitted all supporting documentation same day via email as requested. I phoned this past Monday the 26th to find out what is going on they just said I must submit all the supporting documents again which I did. My wife app**** the same day as I did for her credit card and her's is already on the way to her they said she will receive it early next week. I phoned again today to find out what is going and nobody can help me... I spoke to 5 different operators and no one can help me. I loaded the a complaint and now they also have 4 to 8 days to sort the complain out. I find this kind of service unacceptalbe. Now all of a sudden it must still be fica'd. They told us online 7 days over the phone it is 10 days and yesterday was already past the 10 day stretch. Please sort this out asap.</p>