Not fulfilling promises...

Good Day<br> <br> I am a Platinum account holder and used to have a private banker - part of the marketing strategy is to provide additional service to the Platinum account holder and now for almost 2 years I have not been privileged to this service and its highly not fair<br> <br> \The Platinum Cheque Account gives you full access to all our channels, such as Internet and Cellphone Banking and our Mobile Banking App. Exclusive to this account is access to financial advisors, priority bankers and airport lounges.\""