1 reviews | Active since Sept 2016

20 Sept 2016, 18:28

Not even the CEOs front desk responds

<p>Yesterday I was abused for the umpteenth time by an ABSA Auckland Park call centre employee. It wasnt the first time. I dont however feel that being told to Voetsak by an ABSA employee who was blocking both sides of the road in her impatience to leave was in line with ABSA/Barclays corporate values. Further as a regular user of the road, I am sick and tired of these bullies pouring into Lothbury road breaking every law of the road that they can and abusing me.</p> <p>I decided to phone ABSA/Barclays head office and was put through to the CEOs front desk. I was spoken to by a disinterested person who only reluctantly took my number when I insisted that she give me feedback. I have not been phoned or contacted and in my mind this speaks volumes about ABSA/Barclays corporate and public image. I cannot believe that anyone would get customer service from call centre people who are so obviously rude and uncaring, but then again if they take thier lead from the CEOs front desk they are in line with their head office behaviour</p>

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Replies (1)
Absa
Absa's reply21 Sept 2016, 09:07
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd