Not even an apology for the delay/ inconvenience

I ordered a new Credit card, Please do NOT USE the UTi courier service, I work permanent night shift and I do not want them to disturb, I said, I will pick up the card from the PAVILION branch @ my own convenience.<br> <br> I did not answer the 1st call from the couriers, I did the next day and explained to the UTi lady - PAVILION BRANCH PLEASE!<br> <br> After another missed call from the courier service 3 days later, & a lost opportunity on a online Groupon special saving me almost R1500 on artificial grass I went to PAVILION BRANCH - AGAIN, ANNOYED - waited in Q for 20 min. Not a sorry or taking any responsibility for not sending the card to the branch the lady phoned placing my request<br> <br> So, she asked, can we send it to the Pinetown branch? Pavilion please, I said, followed by another Can i send it to the Pinetown branch? Not wanting to make a scene I said send it to whatever branch she want<br> <br> Only hassles & issues with HOT CARD notification online, I cant even transfer money from my positive balance in the Credit card to the minus balance in my Cheque acc, costing me money. Quick to charge 4 a new card & interest I am sure but where is customer satisfaction? service? who takes responsibility ?