Not even a client!

I have received messages from Absa the past two months or so, saying: "Dear Absa Client, your credit card account is overdue with payment. Please make the required payment immediately." Today I received a message that says my credit card account is 4 months in arrears and that I should contact specified attorneys. I contacted the provided number to find out what was going on. According to your friendly call centre assistant, I owe you money (specifically banking costs) on a credit card that has been inactive for FOUR YEARS!? This card was linked to my student account that was closed in 2013.

I am not an account holder at your bank, in fact, you are still addressing me by my ****en name also from years ago. I do not think it is acceptable business practice to charge fees four years after an account has been closed. I also do not accept the excuse "you couldn't get a hold of me" because my contact number has been the same for more than 10 years.