not enough staff for client influx

after being with absa for 15 years i really havent had any complaints up to the point of a few months ago and today was the final straw!!! go into the bank at 10:30am to so a simple rent transfer, 20 minutes in a queue if 15/16 people and two tellers so i figured let me do my other banking first and that took 15 minutes total....going back to absa at about 11am same story no movement and no extra tellers. so i gave up coming back at 12:55pm only to walk into the same scenario with a queue of people and still just 2 tellers, i unfortunately had no choice but to wait it out which took a good 40minutes i didnt really have to spare. through it all there were complaints and moaning as per all the previous month ends ive had to endure this. as hard as it is for the tellers to take this they still smilled so i have no issues with them. small suggestion, if you know what its like month end then plan accordingly and make sure you have a full team of tellers to account for the full bank branch. come on guys make a plan!!!