CS
Caraliegh S
1 reviews | Active since Jun 2021
26 Jul 2021, 14:38
Not enough staff, a very long wait for basic service
2 tellers open, with cubicles empty on another 8. Waited 1.5hours just to get a new cheque card. Such a big space, so few staff. No benefit in paying for premium banking services if one has to wait hours in the branch.
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Absa's replyOfficial
26 Jul 2021, 22:50Dear Caraliegh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply26 Jul 2021, 22:50
Official
Dear Caraliegh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care