Not eager to process payment
My payment was sent to payment department on the 8th October already. When I followed up when the payment will be made I was told there is a form that needs to be signed. Absa has all my contact info and I would really like to know why I was never contacted regarding the signing of this form. Only when I made contact After signing the form the payment was supposed to be made the same day and yet here I am still waiting
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Absa's replyOfficial
18 Oct 2021, 09:21Dear Anneke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply18 Oct 2021, 09:21
Official
Dear Anneke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Best regards,