LN
Lesley N
1 reviews | Active since Dec 2019
17 Aug 2024, 11:47
Not doing the right thing first time.
On Thursday (15/08/2024) I went to Absa Wonderpark branch to submit my FICA documents,i.e. ID & Proof of Residence. The customer service consultant assisted me however my account profile still says it is not up to date, and I know when I did it at the branch it needs to be up to date immediately after I signed to verify that they've received my documents.
I'm really disappointed with this service and it's inconveniencing me big time.
Please resolve this urgently.
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Absa's replyOfficial
19 Aug 2024, 10:38Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply19 Aug 2024, 10:38
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,