not doing the job

********** Lady called Darlene Sinequan refuse to help people when they need information. I worked for Vodacom and left, now whatever we want regarding my pension information she doesn't respond. The first query I had she refused to help until Kwazi from Vodacom intervene, now SARS want tax certificate after the pension fund payout she still refuse to respond. i really don't understand why people refuse to do what they get paid for. Her company needs to put a helpful person in that position