Not doing her job

On Tuesday 9 February 2016 i went to the bank to hand in my FICA documents as they had requested, only to be told my \proof of residence \" was not valid, and due to the fact that i live with my parents, my parents need to fill a form in. I did this. Then went to Cradlestone absa to hand them in on 10 Feb, to be told their system is offline. On 12 feb went to keywest absa then and gave my forms in, their scanner was broken, i inform the lady she had to do something as they were going to apply restrictions on my account on the 18th. She proceded manually and said it was done and she would scan the documents off later. On the 18th feb my account was blocked. Fed up, i went to Cradlestone absa the following day who informed me that my documents were still lying on Karabos desk as she called her. They unblocked my account and said it takes 5 days for the FICA documents to be reviewed and my account would be back to normal. As of today the 29th February my account is still blocked and allows me only to use my credit card! <br> I went today and after standing in the Keywest cue for 30 minutes waiting i walked out, fed up. This is a pathetic excuse of service from absa, completely fed up!!!"