Not delivering

I Received 2 quote on 8th of March for a life insurance but was told that because I have a hearing problem that I should go to the branch to choose my policy. I went to the bank on the weekend to be told that they don't have their consultant working on Saturdays.<br> I called Portia on Monday 14 March and managed to get the quote sorted. She told me that because of the holiday I will get my policy via email on Tuesday 22 March. I received nothing so I emailed on Wednesday and made numerous calls. the line is always engaged and my email was unanswered. I called ABSA call center and was told that if i did not call nothing would have been done but that I should get my policy the next day. That is not good enough I told them, I need it today because the lawyers are waiting for it in order to finalize my purchase of a flat. Next day, I'm still waiting, got nothing. What will happen should I die and my children need the money? what type of service it that?