Not delivering

<p>On Monday 3 October 2016 I submitted an application for a personal loan. All the necessary documentation was provided. On Wednesday 5 October I followed up and was told that the turnaround is 3 working days. I confirmed that the documents were received. I've called the ********** number every following day just to be told that Bonolo is working on it. On Friday I was promised again that Bonolo is working on it and will get back to me before the end of business. On Monday I spoke to Elton who had to hunt down Bonolo (never answering her phone apparently) and was again promised an answer before the end of the day. I've spent more than 1 hour altogether just following up. Absa is apparently not interested in my business, despite the fact that I have 3 different accounts with them and was contemplating returning to the bank which served me up to 2013. In 2013 I switched to another bank because ABSA's customer service was disappointing.</p> <p><br />I assume that I will not be helped by ABSA and will pursue other options.</p>