NOT COMPLYING WITH INSTRUCTIONS

Brother in law passed away 03/07/2023. His Life Time Partner went into the Galleria branch on 21/07/2023 to inform them of his death and have all transaction stopped and account closed. Attorneys were getting nowhere with getting a reply from ABSA. About two months ago, I went into the branch at Liberty Midlands Malle in Pietermaritzburg, I was there for over an hour. Poor lady assisting had to contact the Call Centre after about 30 minutes of holding on call was eventually answered. She spoke to a gentleman and handed me the phone. He said they had not received any documents. After informing him that they had been send he could not find anything on the system and I must resend everything. I informed this was ridiculous and I would take it further and he then told me he had managed to find the documents. His current account had a little balance, which is still having fees deducted each month. The fees need to be put back into the account and paid into the Estate.