NOT CLEAR INFORMATION

RECEIVED SMS TO COLLECT A NEW DEBIT CARD - WENT THERE THIS MORNING - 10 PEOPLE IN QUEUE BEFORE ME, ONLY ONE ASSISTANT AT INFORMATION AND NO ONE AT THE TELLERS. AFTER WAITING 40 MINUTES TO BE HELPED, I WAS TOLD THAT THEY NEED CONFIRMATION OF PHYSICAL ADDRESS - WHY DID THEY NOT TELL YOU THAT IN THE SMS. NO THE ENTIRE TIME WAITING THERE WAS A WASTE OF TIME.<br> REQUESTED THEM TO CLEAR A CHEQUE DEPOSITED INTO MY ACCOUNT WHICH HAS BEEN LYING THERE FOR 7 DAYS - ANOTHER EXCUSE. THEIR SERVICE AND CLIENT ASSISTANCE SUCKS - NO PROPER INFORMATION. HOW MANY PEOPLE WILL THEY SEND BACK AND FORTH WITHOUT GIVING THE CORRECT INFORMATION AND DOCUMENTATION NEEDED. NEW BRANCH THAT OPENED THEY MIGHT AS WELL STILL BE NON EXISTENT AS CUSTOMER SERVICE DOES NOT EXIST AT ALL