NOT CARING FOR CUSTOMERS URGENCY

i had trouble with my internet banking i phoned them last week Wednesday 18 November and they said its in arrears of R30 i then said they must please deduct from my account and fix it as i need to use my internet banking by the 25th as i cant get to the bank. after that i havent heard from them . i phoned 8 to 9 times and everytime i was told that it will be fixed in an hours time. it is now 15h33 26 November and i still cant log onto the banking. i also changed my number with them and this was still up intil today not changed on the system so i cant even do cell phone banking . its really upsetting on how the services is.i would like some feed back and i would like my problem solved before tomorrow morning