1 reviews | Active since Mar 2009
NOT AT ALL IMPRESSED - ABSOLUTELY FUMING!!!!!!!
<p>I am copying a review I wrote on 19 July 2016, see below, I had the exact same call again today (but not from Faith) and I am fuming what are your Consultant's doing!!!!!! My statement is at 16 June 2017 and payment is due on 12 JULY 2017, I ALWAYS make payment on the 20th of the month!!!!!!! Please MAKE A LARGE NOTE ON MY ACCOUNT not to phone me unless I don't make a payment then phone by all means!!!!! It infuriates me to get a call the day before I make payment and I never ever pay late. Please acknowledge receipt of this complaint and see my exact complaint below:</p> <p>I have had my Absa Credit Card for years and never once have I received a call to pay, I am totally disgusted and embarrassed to say the least!!! I pay it ALWAYS on the 20th of the month, check back for the past 5 years or more if you wish. I received my statement TODAY via e-mail which is up until 19 July and the due date for payment is 15 August 2016. I received a call from Faith to say that my payment is late, it is NOT I told her I will be paying tomorrow like I always do and she said but the 15th is past IT IS NOT the amount due is required by 15 AUGUST 2016 so what on earth is her problem, I am not impressed to be embarrassed when my payment is NOT LATE unless she is working on a different calendar to me we are now on 19 July and no where near 15 AUGUST yet!!!!!!!!!!!! PLEASE DO NOT WASTE A TELEPHONE CALL ONE DAY BEFORE MY PAYMENT IS NORMALLY MADE. I would appreciate an apology from Faith, how very unprofessional to tell me my payment is late when I got my statement today, due date 15 August 2016 for payment and she kept insisting it is late. Please will you inform your staff to check payment dates before embarrassing clients!!!!!!!! Please acknowledge receipt of this complaint - thank you.</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
