Not at all helpful

This is for Absa Nicolway branch. Yesterday afternoon I withdrew R700.00 at the ATM but as I was in a rush I took my card but did not take the money only to realize when I needed to pay for something that I never took the money from the ATM. I spoke to the security that was there and he took me to the office to ask if they can check their camera footage which they kindly did as I needed to see whether the money was taken by someone or was taken back in by the ATM. They informed me that the money was taken back in to the ATM and not taken by someone as envisaged. I waited to see if this will be reversed on my account but as of today (the following day) it has not. I then called the branch and explained what happened, only to be told I need to come in to the branch to do the reversal. I asked the lady why do I need to be there and if they cant just do a reversal from the same account but was told that the procedure is for the customer to go into the branch to do this reversal. I really don's see what the fuss is that I now need to drive all the way there when they can actually see where the money came from, account, time etc. is all recorded and there were no customers after me. I am really irritated with this as I now need to take time off work to go there as they don't open on Saturday's....grrrrrrr