GM
Gail M
1 reviews | Active since Jul 2017
02 Aug 2022, 09:42
Not assisting when you are not in the country
ABSA is disappointing me really now I have to revert to this platform in order to get assistance from them it's been more then a week and they have not even assisted me as yet...it's frustrating that you are out of the country and struggling to get help from your bank. I am a very disappointed customer. Very poor service indeed
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
02 Aug 2022, 11:26Dear Gail Mabunda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply02 Aug 2022, 11:26
Official
Dear Gail Mabunda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
GM
Gail M's updateReviewer Update
03 Aug 2022, 08:54Good day Rezona
ABSA delay in my request it's been two weeks now the frustration of being in another country and having to struggle so to get remote help it's unbelievable. I had to change my cellphone number as my SA one didn't work in this country now my phone got damage and I need to reload the app on another phone but to get assistance from ABSA has been a nightmare really .
ABSA delay in my request it's been two weeks now the frustration of being in another country and having to struggle so to get remote help it's unbelievable. I had to change my cellphone number as my SA one didn't work in this country now my phone got damage and I need to reload the app on another phone but to get assistance from ABSA has been a nightmare really .
GM
Gail M's update03 Aug 2022, 08:54
Reviewer Update
Good day Rezona
ABSA delay in my request it's been two weeks now the frustration of being in another country and having to struggle so to get remote help it's unbelievable. I had to change my cellphone number as my SA one didn't work in this country now my phone got damage and I need to reload the app on another phone but to get assistance from ABSA has been a nightmare really .
ABSA delay in my request it's been two weeks now the frustration of being in another country and having to struggle so to get remote help it's unbelievable. I had to change my cellphone number as my SA one didn't work in this country now my phone got damage and I need to reload the app on another phone but to get assistance from ABSA has been a nightmare really .
GM
Gail M's updateReviewer Update
03 Aug 2022, 08:55My email is *** and my current number is +***60. I will appreciate your urgent response if possible thank you
GM
Gail M's update03 Aug 2022, 08:55
Reviewer Update
My email is *** and my current number is +***60. I will appreciate your urgent response if possible thank you
Absa's replyOfficial
03 Aug 2022, 12:29Dear Gail Mabunda Thank you for your posting.
Our office is busy with the investigation and will provide you with feedback as soon as our investigation is concluded. Kind regards,Group Customer CareRezona Louw
Our office is busy with the investigation and will provide you with feedback as soon as our investigation is concluded. Kind regards,Group Customer CareRezona Louw
Absa's reply03 Aug 2022, 12:29
Official
Dear Gail Mabunda Thank you for your posting.
Our office is busy with the investigation and will provide you with feedback as soon as our investigation is concluded. Kind regards,Group Customer CareRezona Louw
Our office is busy with the investigation and will provide you with feedback as soon as our investigation is concluded. Kind regards,Group Customer CareRezona Louw