Not assisted at all

Im writting this to express my dissatisfaction of customer service experience and the bad attitude of the manager and her consultants regarding the money that was retained in the atm outside the bank.The consultant first did not want to call Manager she said she wont do anything then the consultant Jephthah Marine spoke to her collegue in afrikaans so I do not understand what she said ,I couldnt believe this as im xhosa they had to pass their racial attitude towards me because they did not see this as a matter of urgency as im not white or coloured. Marine went to the Manager or Supervisor on duty the 24 December 2017 was Rey Ariedien ,Marine approached her and explained to her that i was just outside the atm depositing 1100 in my account and the money was retained by atm and it gave me a slip and I have asked if there is anything that can be done.The first thing she said no I wont I totally cant then she looked at the back I was behind she said what can I do for you Mam I told her your consultant already told you what is the matter what do you mean you cant do anything as im out of pocket she just said the atm people will be back on Wednesday and investigation takes 7days I asked her who will contact me she said she will be in contact I asked her by when she said Wednesday but as im speaking I have not gotten any follow up with regards to this because im black and she does not have remorse as her body said it all she cant and she wont" was her first words . Im irate the fact that this happened just outside their atm and there was no indication saying bank not working as the other consultant said the bank is working I can use it but all in all im de*****ed and gotten no joy I will rather go back to Capitec as I have never had issues like these.