LW
Lika W

1 reviews | Active since May 2016

13 Nov 2017, 13:50

not allowing me to close my paid up credit card, claiming i owe more money

i have paid my gold credit card in full, to such an extent that when i enter my mobile banking it shows i have R7 credit over and above the R10 000 limit that i have on my credit card. when i went to my branch on friday to close the account, theyphoned the credit card department which said that i still owe R63. this is pathetic, what for? it doesnt show anything like that when i enter my mobile banking, and they say that becasue i can only pay it at the end of themonth, so this allows them to charge unneccesary fees to my account, in the process *****ing my hard earned money becasue they are greedy. I am not going to pay anyting more than what i had to, and i expect my credit card account to be closed urgenlty, as i dont want it anymore!!!!

0
Replies (1)
Absa
Absa's reply14 Nov 2017, 11:37
Official


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd