Not allowed to speak with the Credit department

Logged a complaint call with Absa complaints. Burtron saays that our Application failed validation and that we should speak with the credit department. He did not allow me to speak with the Credit depart contact, Pieter Stemmet. <br> <br> The complaints department could not get hold of Pieter, so we stuffed ... we can't trade and we can't fulfill our family's responsibility of working for income.