NOT AGREED

HAVE BEEN ON THE PHONE FOR 2 HOURS. I APP**** FOR A PERSONALLOAN TOPUP ON DIGITAL BANKING ON THE 7TH JANUARY 2016 NO QUOTATION WAS EMAILED TO ME IM STILL WAIITNG WITHIN 2 MINUTES THE MONEY WAS IN MY ACCOUNT SO I WAS LIKE WOW ABSA IS REALLY GAME ON. BUT I SAID ON MY APPLICATION I WANT 72 MONTHS AND NOT 12 MONTHS??? AND NOW IM BEING TOLD I NEED TO DO RESTRUCTURING BUT I WILL NOT BE ABLE TO APPLY FOR ANYOTHER CREDIT AS THIS WILL REFLECT BAD ON MY IC SCORE THAT I HAVE. SO SORRY IM NOT TAKING THE FALL FOR SOMETHING ABSA DID AND AS AN EMPLOYEE IM VERY DISSAPOINTED. NOW I HAVE TO BE AN IC5 BECAUSE OF ABSA'S MISTAKE. AND ITS SO AMAZING THAT NO ONE WANTS TO ASSIST ME THEY DONT CARE AND ITS THE BEGINNING OF THE NEW YEAR AND I HAVE TO PUT UP WITH ATTITUDES LIKE THIS. I NEED MY MONTHS CHANGED FROM 12 TO 72 BEFORE THE 20TH JANUARY 2016 AND IM NOT GOING TO BE IN BAD CREDIT BECAUSE OF ABSA OR IM GOING TO THE OMBUDSMAN. ENOUGH IS ENOUGH SERIOUSLY