Not able to help!

I am struggling to get through to the ABSA contact centre to assist with my issue. The IVR is so long and by the time anyone answers your call, it costs a small fortune! Also the lines are so bad that the consultant cannot hear me or the call just cuts.

There is an issue with my ABSA profile and I don't know what to do since the contact centre has not been able to take my call. Anything that I try to do on my account via internet banking is an issue and I get an error message saying:

"We need more information. We are unable to process your online application. Please visit any of our branches for more assistance. For more information call our call centre. ***"

Just a few weeks ago, I was not receiving any SMSs from ABSA and now this issue has popped up.

It's one thing after the other with this bank!