1 reviews | Active since Nov 2015
Not a Student Loan
When my daughter needed a Student Loan for university, ABSA was so helpful and obliging. Within 1 1/2 hours I was out of the branch knowing that the full amount for studies and residence had been paid. I wrote down notes to questions which I personally asked the consultant. One of these was that I would pay the interest for the full 3 year term of the loan, and the capital amount would only need to be paid after that. This is the standard repayment base for a Student Loan across all banks.
After one year, I realised with horror that my repayment had jumped from R900 to R4000 per month! With no warning either. On querying this, I was told that the ABSA policy for a Student Loan is that the principal debt will also be paid back after one year, and that the consultant would have explained that to me. When I disputed this, I was referred to the small print of the loan document.
My warning to others is to beware of the wolf who comes in sheep's clothing. This is no Student Loan!
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your daughter's ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your daughter's ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
