Not a Peep from Absa's Building Loans Department in 7 WEEKS!!

4 days before lockdown hit we requested a progress payment from our Absa Buidling Homeloan Advisor, so that we could pay our builders for the work they had done on our house. Then lockdown hit and since then I have not been able to get hold of ANYONE at Absa who can assist. Our Home Loan Advisor doesn't answer my emails and his phone is dead... We have sent multiple emails and made multiple calls over the last 7 weeks and we are none the wiser. Our poor builders' contractors are out of work with the lock down and now don't even have money for food at the moment and we can't get money they are owed for work they have done (as agreed upon in our contract with ABSA). Our local branch is a satellite branch so has been closed so we can't even go in (although our loan sits with national)! No doubt we will still be charged interest for this period even though we can't get hold of anyone or get any money out.