CN
Cecil N

1 reviews | Active since Oct 2011

12 Jun 2025, 12:56

NOT A HAPPY CUSTOMER

Hi, I am dismissed from since February. I have informed this several times to Absa. Here is one one of my references ABSA BANK LIMITED T/A ABSA AVAF REF[TB283925] ID[AJS]. I asked ABSA to put hold on my premium cheaque and credit card until I get a job, however they could not do this. So my cheaque account was debited with declines, which cost me R150 per decline. Now my cheaque card owes +-R2700. On the 25th of April I received money from SARS which was less than R5000 to my ABSA SAVINGS ACCOUNT. ABSA DECIDED TO TAKE MONEY FROM THAT ACCOUNT, AND PAID THEIR SELVES TO THE CHEAQUE AND CREDIT CARD ACCOUNT WITHOUT MY KNOWLEDGE OR CONTACTING ME TO INFORM ME ABOUT THIS. I WAS GOING TO USE THAT MONEY FOR TRANSPORT FEES WHILE I AM LOOKING FOR ANOTHER JOB. NOW I HAVE FOUND A JOB, I AM STARTING ON THE 17TH OF THIS MONTH. I WILL GET PAID ON THE 25TH OF THIS MONTH, MEANING I WILL BE PAID FOR ONLY A WEEK, FOR ME TO BE ABLE TO GO TO WORK, WHICH MEANS IT IS TRANSPORT MONEY. NOW PLEASE , I REPEAT, DONT TAKE THAT WEEK MONEY WHICH WILL BE IN MY SAVINGS ACCOUNT, BECAUSE I WILL NEED IT TO GO TO WORK. THEN I WILL BE ABLE TO PAY BACK ONCE I GET PAID A FULL SALARY NEXT MONTH JULY. PLEASE CONTACT ME ASAP ***

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Replies (1)
Absa
Absa's reply12 Jun 2025, 13:13
Official
Dear Cecil Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management