NOT A HAPPY CUSTOMER

I have recently tried to close my ABSA premium account, on my first visit at the Galleria branch i was told i couldn't close the account because there was a purchase that had not been banked. Two weeks later i tried to close the account again, this time i was told there is R1 hold on my account because of a purchase i had done on the 2rd of September 2020. I was advised to contact the retailer to bank the R1. I did as i was instructed and the purchaser says they don't bank the R1 but its used to validate a customers account. Subsequent to that i was advised by ABSA consultants to phone their customer care and i did so, i was told to email their authorization department and i did(No response). through my visits at the branch i did say that if it comes to month end, there will be retailers that wont update their systems on time and they will try to debit my account which wont have funds and low and behold it did happen and now i have to pay for dishonored transactions. the issue is now with all this mess going on, my credit score is being affected and i am not happy at all. i have worked to hard to build my credit score. Its things like this that have further encouraged my departure from your institution