Not a happy Customer

<p>I app**** for an Absa credit card on 21 June 2017 and sent my documents. On 22 June 2017 I received a statement saying that I owed the R160 initiation fee. I received the card on 27 June 2017</p> <p> </p> <p>I tried activating the card telephonically and it says can't retrieve information. I do not understand why this is happening as I have sent my documents via email THREE times and also handed the documents to the courier.</p> <p> </p> <p>I really don't understand the point of having a Absa credit card and not being able to use it.</p>