Not a happy client

Not happy with Absa South Africa and the service provider thats on their panel. The beginning of the month I registered a claim and they appointment 24fix, they came out to fix my geyser however forgot to switch it back on. Sat without hot water for 2 days it's not even a month and again I don't have hot water. Another 2 days without hot water they came out to advise me that they can only assist Monday what **** is that.