Not a happy Absa client

On Wednesday I went to Absa Montana branch to get proof of residence as well as certify a copy of my ID. On entry, I asked one of the staff if they do certify, because I didn't want to stand in the very long customer service line and waste my time if they didn't.<br> The lady said it is not a problem,they can assist me. After having to wait 45min, the lady at the help desk informs me that they do not certify ID copies. <br> Seems like the staff has to be brought up to speed, because one says they do, the other says they don't.<br> Another thing was that the branch was so hot. I can understand that it was a cold day and they wanted to heat up the place, but it felt like a baking oven in there.<br> Wasted 45min of my time! Pathetic customer service. <br> Unfortunately I didn't get the names of the staff members involved.