Not a good Institution

I have been a Absa client since 2005, not so long ago they offered me a cheque account, i accepted because their my bank and im loyal and i trust them. I have never went into absa bank to ask for any loans or anything like that, the last time i asked for a loan was in 2009. I have just recently come into tough times in my life, just got married on the 5th of December 2015, which left me broke. i noticed that there is an over draft that can be taken if you have a cheque account. i app**** online and 1 of the consultants called me back and she confirmed a few things then told me the loan is approved. on Tuesday i sent through the necessary documents kept calling and couldnt get hold of the assessor Onica who was suppose to call me and give me an update. eventually she calls me and she checks my records and tells me the overdraft has been declined. The worst part about it she is telling there are returned debit oders on the old savings account which was not closed by of their staff. I have made a decision to leave absa and will not be allowing and of the guys that i recruit to open an account at absa, ive been loyal when its their turn to look after me they giving me stories.